Responsible Gaming

Responsible Gambling

Safe and Balanced Gambling Habits

At Horizon Casino, we encourage all our players to adopt safe and balanced gambling habits. This means understanding the risks associated with gambling and making informed decisions about your betting activity.

Gambling can be a fun and exciting way to spend time, but it's essential to remember that it's just entertainment. Don't bet more than you can afford to lose, and never chase losses by increasing your bets. Set limits for yourself and stick to them – whether it's the amount of money you're willing to spend or the number of hours you plan to play.

Account Verification and Age Restrictions

To ensure that our players are safe and secure on our platform, we have age verification checks in place. If you're under 18, please do not attempt to register for an account with us. We take the protection of vulnerable players very seriously, and we'll never allow someone underage to gamble on our site.

If you're over 18 but have concerns about your betting activity or think someone may be experiencing problem gambling, don't hesitate to reach out to us via phone, email, or live chat. Our dedicated customer support team is here to help.

Protection of Vulnerable Players

We understand that some players might need extra protection while using our platform. That's why we've developed several tools and resources to help you make informed decisions about your betting activity:

Deposit limits: Set a limit on how much money you can deposit into your account in one day or week.
Loss limits: Stop playing once you've reached a certain loss threshold for the day or week.
Wager limits: Control the maximum amount you're willing to bet per spin, hand, or other betting unit.

These features are available through our responsible gambling menu and can be accessed at any time during your gaming session. We also offer self-exclusion tools that allow you to block access to your account for a set period.

Warning Signs of Problematic Gambling

If you're experiencing some or all of the following symptoms, it might be worth taking a step back from our platform and re-evaluating your relationship with gaming:

Spending more money than intended
Chasing losses by betting larger amounts
Feeling anxious, irritable, or restless when unable to bet
Lying about your gambling activity to friends, family, or loved ones

We're here to support you in maintaining a healthy balance between entertainment and risk. If you suspect someone might be experiencing problem gambling, please don't hesitate to reach out.

Support Organisations and Professional Help Resources

If you need professional help managing your betting activity or coping with the effects of problem gaming on yourself or others, there are several organisations available for guidance:

GamCare: A free, confidential service providing advice, resources, and treatment options.
An online resource offering tools, tips, and expert advice to help you make informed decisions about your gaming activity.

Our dedicated customer support team is here to provide guidance on using these services or connecting you with external support organisations that can offer the specific assistance you need.