Contact Us
At Horizon Casino, we understand the importance of providing top-notch support to our customers. Our dedicated team is here to assist you with any questions or concerns you may have.
Customer Support Availability
Our customer support team is available 7 days a week from 10am to 6am daily via various channels:
Please note that our operating hours for gaming are as follows:
Help-Centre Access
For a list of frequently asked questions, please visit our help centre at the bottom of this page.
FAQ References
We encourage you to explore our FAQ section for answers to common queries. You can access it by clicking on the "Help Centre" link located below.
Verification or Account-Help Support
If you need assistance with verification or account-related issues, please contact us via email.
Responsible Gambling Assistance
We take responsible gambling very seriously and offer a range of tools to help our customers maintain control. For more information on self-exclusion, deposit limits, or other responsible gaming options, please contact us.
Technical Support
For technical issues related to the website or mobile app, please email. We will do our best to resolve your issue as quickly as possible.
Complaint or Dispute Guidance
If you have a complaint about an unresolved dispute with us, please contact us via email at within 8 weeks from the date of the transaction. Alternatively, you may refer your case to the Independent Betting Adjudication Service (IBAS).
Communication Response Expectations
We strive to respond to all emails and live chat inquiries within 24 business hours.
Account-Security Assistance
For account security-related issues or concerns, please contact us via email at with your membership details for assistance.
Mobile and Desktop Support Accessibility
Our website is optimised to provide the best experience across various devices. However, if you encounter any technical difficulties while using our mobile app or desktop version of the site, please email for assistance.
Multilingual Support
While English is our primary language, staff are available to assist in French, German, Spanish, and Mandarin Chinese during peak hours (4pm - midnight). We also offer telephone support in these languages by advance appointment only.
